Payments & Delivery
Payments
We offer over a dozen payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.
Delivery
For our Malaysian customers:
- West Malaysia (Peninsular):
- Free shipping no minimum order (1-5 business days)
- East Malaysia (Sabah & Sarawak):
- RM 15.00 express shipping flat rate (3-7 business days)
- Free shipping on orders over RM 300.00
We also ship to the following countries:
- Singapore:
- RM 88.00 express shipping flat rate (3-7 business days)
- Free shipping on orders over RM 2,500.00
- Indonesia, Philippines, Taiwan, Hong Kong, China & India:
- RM 100.00 express shipping flat rate (3-7 business days)
- Free shipping on orders over RM 3,000.00
- Australia, New Zealand, Canada, United States (US), United Kingdom (UK):
- RM 188.00 express shipping flat rate (3-7 business days)
- Free shipping on orders over RM 5,000.00
Please note that the delivery time may vary depending on the destination country, and any delays occurring in the destination country are beyond our control.
We strive to process orders promptly. We typically process and ship out items within 1-2 working days from the date of order placement. Please note that this processing time does not include weekends or holidays.
Additionally, please be aware that duty taxes or customs fees are excluded from the prices displayed on our website. Any applicable duties or taxes imposed by the destination country are the responsibility of the customer.
We will provide a tracking number for all orders to allow you to monitor the progress of your delivery.
Thank you for choosing Maddy Ying Jewellery!
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